Frequently asked questions

Don't panic: a new key can be made from the vehicle itself, then programmed. E-mail us at contact@europekey.fr with the make, model and year (or the registration) and where the car is: we give you the price before any work. If the keys were stolen, also report it to the police.

It depends on the vehicle and the type of key: plain blade, chipped key, remote, keyless. We give you the price before any work, from the make, model and year.

Every vehicle is different. Tell us the make, model and year (or the registration): we tell you whether we can make your key before any work.

Most recent keys have a chip the car's immobiliser must recognise for the engine to start, and a remote that must be paired to lock and unlock. Programming a key means registering it in the car.

Not necessarily: it is often the battery, sometimes the shell or programming. Send us a photo of the key and the vehicle and we tell you what to do.

Tell us where the car is: we tell you whether we can do the work.

It depends on the vehicle and the type of key (plain blade, chipped key, remote, keyless). We give you the price before any work: you decide with full knowledge.

Because making a key when none are left is more complicated: it then has to start from the car itself (see “all keys lost”). With a working key, the spare is made from it.

Tell us the make, model and year (or the registration): we tell you whether we can make your key, and the price, before any work.

On many vehicles, programming registers every key at once: a key missing that day may no longer start the car. We tell you beforehand, depending on your vehicle.

On many vehicles, yes: programming removes the keys that are gone from the car's memory. Tell us your vehicle and we tell you whether it is possible.

Tell us where it is: we agree the place of the work with you before giving you the price.

On many vehicles, we can remove the lost keys from the car's memory. Tell us your vehicle and we tell you whether it is possible.

No: you can still unlock with the blade and start the car. It is often the battery, sometimes the remote itself. Send us a photo of the key and the vehicle: we tell you what to do.

Often, yes: the vehicle handbook shows how to open the key and which battery to use. If in doubt, or if the key still does not respond with a new battery, contact us.